Question 1

How can I pay for my order?

Accepted Answer

You can pay by debit/credit card, bank transfer, PayPal or cash upon delivery. When ordering, you will be prompted to choose a convenient method of payment.

For legal entities and individual entrepreneurs, we provide payment by bank transfer.

We do not store or process bank card data: Funtic accepts payments using the verified payment system Stripe. certified according to the international payment card security standard PCI DSS.

https://static.wixstatic.com/media/0f2dfe_5da4a9a149c5447db1ce1edeb6cbb703~mv2.gif

Question 2

Funcoin voucher

Accepted Answer

Funcoin is the cashback value that you receive from each order. You can use Funcoin as payment upon checkout. Go to your Funcoin wallet ( Click the yellow sign at the bottom left of your screen). Select "issue voucher" and choose the amount of Funcoin you would like to spend. After that you will receive a promocode that you can use to pay upon checkout.

Conditions of Use:
1. You may only use the Funcoin voucher once.
2. If total amount of your order exceeds the par value of the voucher, you will have to pay the difference.
3. Adding up several vouchers to pay for an order is not allowed.
4. The voucher does not entitle the customer to receive cash funds in the amount of the voucher value.
5. The voucher must be applied when placing the order.
6. Bonuses do not add up with promo codes.
https://static.wixstatic.com/media/0f2dfe_f33da005b3fd45e5b1c3f633876e707d~mv2.jpg

Question 3

I can't pay by card. What should I do?

Accepted Answer

Payment can fail for a variety of reasons. If the bank rejects the payment:
- Check the accuracy of the data entered and the account balance,
- If it doesn't work, try another card.
- Other than that try to use your bank card via PayPal payment method instead.

If you have money on your card, entered the data correctly, but the payment still fails - please, contact us at the help center.

https://static.wixstatic.com/media/0f2dfe_b42b124ccc75487c93193aaf1898dc6c~mv2.gif

Question 4

Is it safe to pay by card on the site?

Accepted Answer

Yes, it is absolutely safe: we work only with official and reliable payment system Stripe certified according to international payment system security standard PCI DSS Level 1 Certification audit takes place annually. To protect customer data, all card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines.
https://static.wixstatic.com/media/0f2dfe_7005aa5714eb44248bb650aab1d51e7f~mv2.gif

Question 5

When will I get my money back if I cancel my order?

Accepted Answer

Once an order is canceled, funds will be refunded immediately. However, it may take time for them to show up in your bank account. On average, this process takes 3-5 days but can take up to 14 business days.
https://static.wixstatic.com/media/0f2dfe_5c19711b20d44082b0948cbcb7902983~mv2.gif

Question 6

Can I pay in cash?

Accepted Answer

Yes, it is possible, however, it's possible only in Vienna.
For orders above 150€ we require 20% deposit to be made by advance payment. 
https://static.wixstatic.com/media/0f2dfe_41e81c1ef06148ab8c39a2b0b998d26c~mv2.gif

Question 7

What guarantee that my money will reach you?

Accepted Answer

Confirmation of payment by bank card is instant.
We use the Stripe payment system, which is a certified and secure way of payment. As soon as the payment is made, you will receive a notification from your bank about the successful payment.

https://static.wixstatic.com/media/0f2dfe_685b4ff2d2634aa68f54899abc21ec3a~mv2.gif

Question 8

How long does it take to get a refund?

Accepted Answer

Refunds are issued to your card within 1 to 14 banking days. If you request a refund, we will return the money instantly. Then the payment system processes the refund to your bank. This procedure usually takes up to 1 banking day. Once the funds are returned to your bank they should be credited to your account. This procedure depends entirely on the side of your bank. When the funds are credited to your bank account, you will receive a refund transaction check via notification and SMS from your bank.

Question 9

How do I pay by wire transfer for businesses?

Accepted Answer

When ordering, you will be offered several payment methods, including Bank transfer. Choose "Bank transfer" and don't forget to enter your company details. You will then be prompted to download an invoice for payment of a specific order. As soon as the required amount is credited to our current account, your order will be transferred to the store.

Question 10

Can I pay by bank transfer?

Accepted Answer

Yes, it is possible. Select "Bank Transfer" as a payment method upon checkout and follow the instructions

FUNTIC

Contact Us

Information

Customer Support

Contact Us